• Maria> Welcome to Cox High Speed Internet Service Online Technical Support.
  • Maria> I understand that you are experiencing connectivity issues, is that correct?
  • smcconnell> yes. My modem is not connecting to the network. The pwer light is on, the cable light is flashing (indicating no sync to the network), and the PC light is on. No traffic is being passed.
  • Maria> Are you using a router?
  • smcconnell> yes I am, but I've bypassed it to see if my computer could connect directly, and it couldn't.
  • Maria> In case you are using a router, hub, switch, or firewall, please bypass this device and connect your computer directly to the cable modem to make sure the cignal is not affected by any extra hardware settings. Once you have done this, you will need to perform a network reset for the new configuration to take effect.
  • smcconnell> I told you I already did that
  • Maria> After performing these steps you should be able to access the Cox High Speed Internet service.
  • Maria> Please try again.
  • smcconnell> I did. The modem is not syncing to the Cox network
  • smcconnell> that's what the flashing cable light means
  • smcconnell> This is not the first time this has happened to me. It happens periodically.
  • Maria> If you like I will give you a phone number for more assistance.
  • smcconnell> can you connect me to a 2nd-level support analyst?
  • Maria> If you have any inconvenience, feel free to open a new chat session.
  • smcconnell> seriously? The problem is not solved.
  • << Analyst Maria has left the room > >